World eHealth Living Lab cares about your privacy. We, therefore, only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of World eHealth Living Lab derived from it. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions if any, this data can be shared with third parties. We also explain to you how we store your data, protect your data against misuse, and what rights you have regarding the personal data you provided to us. The effective date for the validity of these terms and conditions is 24/08/2022.
Suppose you have any questions about our privacy policy, you can contact our contact person for privacy matters. In that case, you can find the contact details at the end of our privacy policy.
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
Purpose of the data processing
The general purpose of processing
We will use your information for the sole purpose of providing our services. The purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. We will not share your data with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by the agreement between them and us or unther oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed to improve our service further. This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In appropriate cases, by law, World eHealth Living Lab may be required to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.
Retention periods
We will retain your data for as long as you are our client. We will keep your client profile until you indicate that you no longer wish to use our services. We will also interpret this as a request to forget if you indicate this to us. According to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the appropriate term lasts. However, employees no longer have access to your client profile and documents that we have produced due to your instructions.
Under applicable Dutch and European legislation, you as a data subject have certain rights concerning the personal data processed by or on our behalf. Below we explain what these rights are and how you can exercise them.
We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself.
You will receive all copies and data in the machine-readable data format we use within our systems.
You have the right to complain with the Personal Data Authority if you suspect we are misusing your personal data.
Right of inspection
You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can request that effect to our contact person for privacy matters. If your request is granted, we will send you a copy of all data at the email address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it. You will receive a response to your request within 30 days.
Right to rectification
You always have the right to rectify the data we process, or have processed, which relates to your person or can be traced back to that person. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address we have on record that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can request this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address provided to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
In appropriate cases, you have the right to object to processing your data by or on behalf of World eHealth Living Lab. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we process or have processed and then cease processing the data permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data so that this right applies. Please contact our contact person for privacy matters if you believe it does.
Third-Party Cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we already process data relating to you, we will inform you by email.
Contact details
World eHealth Living Lab (WeLL)
Hippocratespad 21
2333 ZD Leiden
E info@nell.eu
W wearewell.net
Contact for privacy matters
Fani Giltay Veth
fani@nell.eu